Replacement, Credit & Repair Policies
Use the following guidelines when returning an appliance:
Along with the appliance, be sure to include the original construction model(s), setup model(s), and bite registration, if applicable, clearly indicate your reason for return. All returns are examined by our technical staff and customer service department. Warranty is voided if original model(s) or bite is not returned.
- Returns after 30 days are subject to a 15% restocking charge unless the item is damaged in shipping or shipped in error. This does not apply to custom made devices.
- One-year warranty on Athletic Mouthguard material, Hard/Soft and Variflex™.
- 90-day wire repair, expansion screw, and plastic pontic warranty.
Shipping to and from our Laboratory
United States Customers:
We provide postage paid U.S. Priority mailing supplies for forwarding your cases to our laboratory. All cases are returned via UPS unless otherwise requested.
In recognition of your patronage and volume usage, our freight charges are based on the number of appliance requests received in each package. Feel free to tape boxes together to get the best rates.
Also available is UPS 2-Day “On Call” service for traceable forwarding of cases to the laboratory. An additional fee per box will be added and your case will automatically be returned, UPS 2-Day air, with no further expense. The fees charged are substantially less than actual costs and when compared to other commercial laboratories.
When forwarding cases to the laboratory, send them prepaid or billed directly to your office to:
Great Lakes Dental Technologies
570 Industrial Dr
Fort Erie, Ontario L2A 5M4
Great Lakes will return all cases via UPS Worldwide Express unless otherwise specified. All return freight fees, taxes and duties will be applied to your account approximately two weeks after the shipment date.
Forward all cases to the laboratory prepaid or billed directly to your office. In some countries UPS pick up can be arranged, please inquire. We will return all cases UPS Worldwide Express unless otherwise requested. All return freight fees, taxes and duties will be applied to your account approximately two weeks after the shipment date. These charges are discounted due to Great Lakes volume usage with UPS and we pass these
savings along to you.
Some coupons are subject to restrictions, please see the list below for more details:
||Details & Restrictions
| Promo L50 [ New Lab Customer ]
- Panthera D-SAD™ and X3™ are not included.
- smart moves® complete is not included.
- smart moves® classic is not included.
- eXceed® Indirect Bonding Services are not included.
- Perio Protect Method® is not included.
- TAP™ Sleep Appliances are not included.
- Medley™ Sleep Appliances are not included.
- EMA Sleep Appliances are not included.
- BEDO Expander or Screw are not included.
- Must be used within 6 months of first order date.
- Coupon cannot be applied to your first order.
- Limit one coupon per customer.
- Coupon is not transferrable.
- Cannot be combined with any other offers.
- No cash value.