Send Us a Case

Getting started with our lab is easy! You can mail in physical models with an Rx or you can submit them to us digitally. Our design technicians will contact you with any questions they have on your case. If you have any questions on how to get started, please contact our Laboratory Customer Service Department at 800.828.7626.

Mail Traditional Models

Step 1 - Download and Complete a Rx

• Aligner Appliance Rx
• Athletic Mouthguard/Specialty Tray Rx
• Diagnostic Study Model Rx
• Digital Order Rx
• Elastodontic/Positioner Rx
• eXceed® Rx
• Functional/Active Plate Rx
• General Lab Rx
• Herbst®*/X-Bow™/Acrylic RPE Rx
• Medley Gold Appliance Rx
• Metal Appliance Rx
• MSE Rx
• Panthera Classic (D-SAD) Rx
• Panthera X3™ Rx
• Perio Protect® Tray Rx
• Removable Appliance Rx
• Rhea™ Occlusal Appliance Rx
• Smart Moves® Rx
• Smart Moves Impression Tray Labeling Slip Form
• Snoring/Sleep Apnea Rx
• Splint/Deprogrammer Rx

Step 2 - Print a Shipping Label

• US Customers
• Canadian Customers
• International Customers

Step 3 - Mail it in!

• Click here if you need boxes, labels or Rx forms mailed to you

Upload Digital Models

Option 1

Select your scanner to view easy instructions on how to submit a digital model.

• 3Shape
• Itero
• Sirona
• Carestream
• MidMark
• EasyRx

Great Lakes also supports DDX, Medit, and Planmeca. If you need assistance, please contact us.

Option 2

Upload your digital models to the Great Lakes Digital Portal. It's a simple and secure way that accepts STL files from any scanner. Click here for instructions.